How should I handle this bad experience?

[Guest Marathon Man]

I'm here in L.A. and hired a masseur who had three good reviews on M4M. He poured cold oil on me, constantly talked, complaining about men and asking questions of me in a less than subtle way, had a terrible mix of music (a massage is not the place for Alanis & The Clash), did quick strokes and worst was over in 35 minutes. I've had a number of massages over the years but none quite so bad since before the internet age when one could post about a lousy experience.

 

Here's what I'm thinking:

 

1) Write honest reviews here & on M4M.

2) Request a refund from him (I'd hope for at least a partial refund).

3) Give him a second chance.

 

You know, it's amazing how clueless some of these guys can be.

 

One the bright side, he did look like his pics.

[BostonPhil]

I'm just an escort but I would rather have some one contact me about about a bad experience and offer suggestions on how I could do better. Depending on his response to this I would either write the honest review or give him a second chance if seemed like it would not be awkward. If he is a smart business person he will be humble upon hearing the advice and offer a way to make it up to you.

[jjkrkwood]

I agree you should do a review, but in all fairness, some of the things that were offensive to you might not be to another client, such as talking, and music choice.

 

Perhaps you should have politely requested he change the music selection, and as well be a bit more "ZEN" in his verbal approach ?

 

As far as asking for a Refund or rebate, that should have been handle at the end of the session if you truly felt that way. At this point at least for me it would be water under the bridge.

 

Everyone deserves a second chance, however in order to not have a "repeat performance of the original" I would suggest an open discussion with the masseur beforehand and inform him how you would like the session handled, and ask if he could accommodate your request.

 

Clients need to take partial responsibility for the outcome of a session since, although it may seem "common sense to you" , certain things may not be as obvious to your hire and may require some dialog on your part ?

[Boner]

He poured cold oil on me,

 

An experienced and professional masseur will never pour oil anywhere on your body. Oil should always come directly from the masseur's hands to your body so it is body temperature.

 

Forget the refund request. It's too late for that. Only give him a second chance once (and if) you have cleared up the elemnts of the experience which went poorly for you.

[josephga]

1. if you post a negative review it want show up under their other reviews. it will show up under a section only those paying can see.

2. if the person was certified and licensed and performed this horrible experience then shame on him .

3 if this person wasn't certified and licensed then you guys deserve your experience good or bad you putting money into these guys

[+ Travis69]

When things are going wrong you need to stop everything, address the situation and get it corrected. If the person is not willing or able to correct the situation to your pleasing you stop the encounter, pay a fair amount and leave.

[Guest Marathon Man]

Thanks for the input guys. I just called him and he didn't get upset by anything I said but asked for me to come over to talk to him. I told him that I wanted another session to see if he could do better. I should mention that he's from another country and I don't think he quite gets it.

 

This was the negative "customer service" incident that I had yesterday. Earlier I went to a store where because I swiped my card, the transaction got charged before I presented my coupons, which you usually show at the end of a transaction, right? So the cashier, tells me it's too late. I told her to void out the transaction and she called a manager over who showed her how to handle it. NEITHER ONE OF THEM APOLOGIZED OR ACKNOWLEDGED any inconvenience to me. So much for the Rule #1: The customer is always right.

[jjkrkwood]

Thanks for the input guys. I just called him and he didn't get upset by anything I said but asked for me to come over to talk to him. I told him that I wanted another session to see if he could do better. I should mention that he's from another country and I don't think he quite gets it.

 

This was the negative "customer service" incident that I had yesterday. Earlier I went to a store where because I swiped my card, the transaction got charged before I presented my coupons, which you usually show at the end of a transaction, right? So the cashier, tells me it's too late. I told her to void out the transaction and she called a manager over who showed her how to handle it. NEITHER ONE OF THEM APOLOGIZED OR ACKNOWLEDGED any inconvenience to me. So much for the Rule #1: The customer is always right.

 

MM- the customer may always be right, but its just too Damn HOT.... Cut the working folk some slack !

[BostonPhil]

Thanks for the input guys. I just called him and he didn't get upset by anything I said but asked for me to come over to talk to him. I told him that I wanted another session to see if he could do better. I should mention that he's from another country and I don't think he quite gets it.

 

This was the negative "customer service" incident that I had yesterday. Earlier I went to a store where because I swiped my card, the transaction got charged before I presented my coupons, which you usually show at the end of a transaction, right? So the cashier, tells me it's too late. I told her to void out the transaction and she called a manager over who showed her how to handle it. NEITHER ONE OF THEM APOLOGIZED OR ACKNOWLEDGED any inconvenience to me. So much for the Rule #1: The customer is always right.

 

I'm happy you gave him the input and I hope your second session goes well!

 

I know a few companies that train their employees not to apologize, they say it assumes responsibility.

[+ purplekow]

 

This was the negative "customer service" incident that I had yesterday. Earlier I went to a store where because I swiped my card, the transaction got charged before I presented my coupons, which you usually show at the end of a transaction, right? So the cashier, tells me it's too late. I told her to void out the transaction and she called a manager over who showed her how to handle it. NEITHER ONE OF THEM APOLOGIZED OR ACKNOWLEDGED any inconvenience to me. So much for the Rule #1: The customer is always right.

 

We all know the customer is not always right. In fact, sometimes the customer is a nitpicking prick who needs to feel like he is right. The first Rule of good customer interaction is Treat the customer with courtesy and respect, because even if he isn't right, it is easier to get things done when both of you are acting civilly. As we all know: "It is nice to be nice to the nice." Just ask Frank Burns.

[maxwellissmart]

"shareef he don't like it... You're unin-vi-ted, you're unin-vi-ted!!!"

 

"what about that rafael nadal, huh? I hear he can suck the chrome off a trailer hitch, huh? Sounds good, huh? Yeah, i'd fuck him... You too, you're better than most of the fuckwads who drag their asses in here. So... How much is your house payment?"

[jjkrkwood]

We all know the customer is not always right. In fact, sometimes the customer is a nitpicking prick who needs to feel like he is right. The first Rule of good customer interaction is Treat the customer with courtesy and respect, because even if he isn't right, it is easier to get things done when both of you are acting civilly. As we all know: "It is nice to be nice to the nice." Just ask Frank Burns.

 

 

OBVIOUSLY, I've NEVER heard this phrase. lolololololololol

[jjkrkwood]

"shareef he don't like it... You're unin-vi-ted, you're unin-vi-ted!!!"

 

"what about that rafael nadal, huh? I hear he can suck the chrome off a trailer hitch, huh? Sounds good, huh? Yeah, i'd fuck him... You too, you're better than most of the fuckwads who drag their asses in here. So... How much is your house payment?"

 

Max, are you having another conversation with those voices in youir head ? What happened to the asian couple you were chatting with last time ????

 

Oops, off-track.... MY BAD ! (the Thread police will be after me )

[maxwellissmart]

Max, are you having another conversation with those voices in youir head ? What happened to the asian couple you were chatting with last time ????

 

Oops, off-track.... MY BAD ! (the Thread police will be after me )

 

You know how I like my ongoing dialogue. The "cold oil" made me laugh, I have to admit—especially since I've actually burned the fuck out of my hands before trying to nuke some to get it warmed up for a client and it exploded in the microwave.

[josephga]

I use unscented massage cream. biotone cream most hate oil

[desertguy1954]

It is to late to ask for a refund. If the massage was only 35 minutes, I would have told him that I was only paying for that amount of time. As for the music and other concerns the time to express those I feel was when they came up during the massage.

[josephga]

I agree it's to late to ask for a refund. I had a client two weeks ago in a similar situation and this guy was actually a massage therapist himself. He books a 90 minute massage shows up and the guy is playing hard rock music. the room is really cold, the guy talks during the whole massage about all the chicks he is fucking and the 90 minute massage only last 1 hour. I'm like did you say anything? He said no. I don't get why not...

[wnybear]

Earlier I went to a store where because I swiped my card, the transaction got charged before I presented my coupons, which you usually show at the end of a transaction, right? So the cashier, tells me it's too late. I told her to void out the transaction and she called a manager over who showed her how to handle it. NEITHER ONE OF THEM APOLOGIZED OR ACKNOWLEDGED any inconvenience to me. So much for the Rule #1: The customer is always right.

 

Well to start out, you were not right. You paid for your purchases, but then decided to give them your coupons. I've never been to any type of store that you pay first, then give your coupons.

 

Why is it you only hear this "Customer is always right" pearl of wisdom from people who've obviously never worked in any type of retail or consumer sales position. Because if you did you would have no love for "The Customer" I always remember that no matter how long I've been in a line at the store, the cashier has been on the other side of that line since they got in that day. Like another poster said, cut the working folks some slack, and give them your coupons before you pay.

[Boner]

Well to start out, you were not right. You paid for your purchases, but then decided to give them your coupons. I've never been to any type of store that you pay first, then give your coupons.

 

Some cashiers are faster than others. Some cashiers fail to ASK, if you have any coupons today. With the economy in the tank like it is today, even the people at McDonalds are going out of their way to ensure that my visit with them was pleasant and satisfactory.

 

Why is it you only hear this "Customer is always right" pearl of wisdom from people who've obviously never worked in any type of retail or consumer sales position.

 

Wow! That's a huge leap of judgement to heave on someone you probably know nothing about.

 

Nobody ever said customer service was easy. It isn't. But with your attitude, I can almost ensure that it was YOU at the Walmart check-out I had today, who put my new car battery on top of my xtra-large eggs carton in the same bag - and then smirked as you turned away and insulted the next victim in line.

 

Get out while you can. You're obviously trapped in a going nowhere job for you.

[maxwellissmart]

Some cashiers are faster than others. Some cashiers fail to ASK, if you have any coupons today. With the economy in the tank like it is today, even the people at McDonalds are going out of their way to ensure that my visit with them was pleasant and satisfactory.

 

I tend to avoid McDonalds for this reason—give me Five Guys any day.

 

 

 

Wow! That's a huge leap of judgement to heave on someone you probably know nothing about.

 

Nobody ever said customer service was easy. It isn't. But with your attitude, I can almost ensure that it was YOU at the Walmart check-out I had today, who put my new car battery on top of my xtra-large eggs carton in the same bag - and then smirked as you turned away and insulted the next victim in line.

 

This made me laugh out loud. And to be fair—the cashier should have asked before tendering the sale: "do you have any coupons?" I'm fairly confident it wasn't the first time she's done this.

[wnybear]

Wow! That's a huge leap of judgement to heave on someone you probably know nothing about.

Sort of like what you've done right here?

And for the record, that wasn't the first time I seen the OP throw out the "Customer is always right" line on these boards.

 

Nobody ever said customer service was easy.

No, it is not at all, but I do remember what it was like. I also see brand new employees left on a register by themselves on the first day. That overwhelmed, glassy-eyed look is always the give-away

 

 

Get out while you can. You're obviously trapped in going nowhere job for you.

Thanks for your concern about my career choices. While I have been out of the retail service business since getting out of college, I still remember what that was like.

I'm also aware that there are those, like that Wal-Mart clerk you experienced, who are simply hateful and ignorant. In that case I would have had a chat with the manager.

[robberbaron4u]

Ah, me! When will you come to the realization that, "whatever", IT'S ALL YOUR FAULT. . .

[citylaw1]

"shareef he don't like it... You're unin-vi-ted, you're unin-vi-ted!!!"

 

"what about that rafael nadal, huh? I hear he can suck the chrome off a trailer hitch, huh? Sounds good, huh? Yeah, i'd fuck him... You too, you're better than most of the fuckwads who drag their asses in here. So... How much is your house payment?"

 

lol

[citylaw1]

Some cashiers are faster than others. Some cashiers fail to ASK, if you have any coupons today. With the economy in the tank like it is today, even the people at McDonalds are going out of their way to ensure that my visit with them was pleasant and satisfactory.

 

 

 

Wow! That's a huge leap of judgement to heave on someone you probably know nothing about.

 

Nobody ever said customer service was easy. It isn't. But with your attitude, I can almost ensure that it was YOU at the Walmart check-out I had today, who put my new car battery on top of my xtra-large eggs carton in the same bag - and then smirked as you turned away and insulted the next victim in line.

 

Get out while you can. You're obviously trapped in a going nowhere job for you.

 

I was in Jersey City a year ago, looking for the whereabouts of the "Rotisserie Chicken" from a lovely middle aged cashier. Said cashier turned her head (her weave stayed looking straight) and she screamed, "KAREESHA, WHERE DO THE ROTISSSIAIRY CHICKEN BE AT?" I made a conscious decision to never shop at the Jersey City Shop Rite again.

[Guest Marathon Man]

FYI, I did work in retail years ago and my experience ranged from fast food to upscale department store. I also currently volunteer in an public outreach program where I have to accord treat the clientele with respect and dignity that many of them probably receive very little of elsewhere. So much for my lack of empathy for those of you hung up on my Target experience. Besides, you miss the point. What you don't get is the attitude of those bitches.

 

On the bright side, I was at a party where at one point, two men were massaging me. Too bad I didn't have a crystal ball last week!